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HomeMarketing and SalesMarketing and Sales NewsWhy Handling Mistakes Well Is a Key to Amazing Customer Service  ...

Why Handling Mistakes Well Is a Key to Amazing Customer Service  Shep Hyken

Good customer service becomes noticeable for two reasons:  A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. But sometimes they don’t, because it’s expected. However, over time, customers will notice that there are never problems. […] 

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